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How do I return an item? ORDERING POLICY You have 14 days to decide if what you ordered is what you purchased. Cannonball will refund or exchange any item, so long as it is not damaged, dirty, washed, altered, or worn. RETURNS Returns may be shipped to: 625 East Sego Lily Drive Please include: Your Order Name Invoice Number Reason for Return We recommend you send your return with a recognized carrier such as USPS, UPS or FedEx. Please be sure to ask for a tracking number so you know when it arrives back at our facility. Cannonball is not responsible for packages returned that cannot be verified as having been delivered back at our facility. REFUNDS FOR ONLINE PURCHASES Your refund will be issued to the same credit card you used for the original purchase. Shipping and handling costs are not refundable. When you mail in your return, you will receive an email confirmation of receipt. Please allow up to _3_ weeks for the credit to be reflected in your account. EXCHANGING ITEMS BY MAIL If you wish to exchange an item for another item or the same item in a different size, follow the return procedure and use the Return Slip to indicate what you wish to exchange your item for. This will be processed as a new order and your credit card will be charged for the new order and refunded for your exchanged order. The return and order transactions may not post simultaneously and will be processed as two separate transactions through your account. ORDER CANCELLATION You may cancel your order any time before the order is processed. Once the order is shipped, you will receive, via email, a shipping confirmation that contains tracking information. Once a product is shipped, the Return and Exchange Policy will apply. Cannonball may cancel orders for any reason. |